Terms of service

These terms set out the agreement for online trading between Crestwell Australia (ABN 38 655 204 087) and the user of this website. Please read before entering the website. You must accept these terms and conditions to access this website.

By completing an online order, you are making an offer to purchase the product at the price on our website.

Payment must be made at the time of submitting the online order. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment.

All online orders placed through this website are subject to confirmation and acceptance by Crestwell Australia. We will email you with confirmation of the receipt of your online order.

Crestwell Australia may reject your online order for any reason and refund any payment made by you at any time prior to dispatch.

All transactions are settled in Australian Dollars (AUD). Customers purchasing internationally will have their currency automatically converted to Australian Dollars when the transaction is completed. The conversion rate varies from day to day with the current exchange rate.

Please note: All made-to-order garments require up to 4 weeks processing time prior to dispatch. You will be notified when your order has been shipped.

Store credits are applied to the account registered with the same email address used to place your order.

Store credits cannot be transferred to other accounts.

Store credit is valid for 3 years. Any balance that remains after the 3 years will not be available for use.

Store credit cannot be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account.

Crestwell Australia sign-up offer is a promotional code that can be applied to your order by using the code at checkout.

In order to take advantage of promotion/s, you must enter the promotional code in the space provided during the checkout process.

The value of the promotion will be applied to your order automatically. If you have not applied the promotional code but the order was placed during the event, contact our team straight after you’ve placed your order.

Only one promotional code may be used per transaction. Unless otherwise specified, each promotional code may only be used once per customer.

Crestwell Australia is protected by SSL encryption.
SSL is a security device that ensures that any data entered into a secure area of the website is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL-compliant browser.

Crestwell Australia does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Crestwell Australia owns the intellectual property of garment designs, fabric designs and images. Crestwell Australia forbids the use of its designs and images for any purpose without prior written consent.

You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.
You will not violate or attempt to violate the security of this website.
You will not hack into this website, Crestwell Australia's computer systems or the computer systems of other users of this website.
Hacking means unauthorised access, malicious damage and/or interference.

As you browse Crestwell Australia, advertising cookies may be placed on your computer so that we can personalise your shopping experience.

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised.

Crestwell Australia reserves the right to change this Agreement at any time. Any such changes will be posted on this website.